Mediation

Mediation may assist to settle disputes, particularly where there is disagreement between the individual and those who are important to them. A primary goal is to preserve relationships and enable a peaceful resolution while achieving mutually acceptable outcomes.

This can be particularly important in situations where caregivers are in conflict over the care needs of the individual.

Mediation is a constructive process where a neutral third party, known as a mediator, helps individuals or groups in conflict to communicate and work towards a resolution that is acceptable to all parties involved. The mediation process identifies the underlying issues and concerns, clarifies misunderstandings and assists the parties to work together to create a plan that satisfies the broader needs of each party.

Benefits of using mediation as a first step to resolving conflict:

• Parties work together to develop a resolution and are therefore likely to be satisfied with the outcome and to adhere to any agreements reached.

• The mediator takes into account differences in abilities and power, ensuring that a person with cognitive impairment is respected and has an equal opportunity to be heard and have their goals addressed.

• Mediation is a confidential process, which can help protect the privacy of the parties involved.

• Mediation may be less adversarial than going to court or to a tribunal where a decision is imposed on the parties. Court processes can be emotionally and financially costly.